Business Analyst
About the company

Smarter Contact is a rapidly expanding Software as a Service (SaaS) company at the forefront of revolutionizing customer engagement and communication. Our cutting-edge SMS/Voice/CRM platform empowers businesses to connect with their customers in more intelligent and personalized ways.

About the job

We are seeking a skilled Business Analyst with deep SaaS/Product Experience.

About you:

Deep SaaS/Product experience with a proven track record of efficiently describing features for developers to grasp. The ideal candidate will possess a blend of business acumen and technological proficiency, enabling them to analyze and translate business requirements into effective solutions.


  • 3+ years of experience in a similar role for a SaaS or Product Company

  • Experience in writing Epics, User Stories, Use Cases, specifications, and system diagrams;

  • Experience in writing project documentation such as User Guide, Release Notes;

  • SDLC knowledge;

  • Agile methodologies knowledge;

  • Understanding of software development basics;

  • Adept UI/UX undertstanding

  • Problem-solving, attention to detail, fast learning;

  • Advanced level of English with outstanding communication skills


  • Collaborate with multiple stakeholders to elicit, document, and validate business requirements;

  • Collaborate with the development & design teams to translate business requirements into technical specifications;

  • Ensure that the final product meets the business objectives and requirements; Roadmap maintenance;

  • Contribute to project planning and monitoring to ensure timely delivery of solutions;

  • Manage change requests and assess their impact on project timelines;

  • Develop, structure, and organize internal project documentation.

Nice to have:

  • 3+ years of Product Management experience, preferably with a startup or SaaS;

  • Deep experience building products with an extensive emphasis on UI/UX;

  • Experience creating and managing comprehensive product roadmaps If you meet ALL of the qualifications, we would love to hear from you.


  • What company have you worked in a BA role that was the closest to Smarter Contact? What skills would you bring to a fast growing company like ours? - We read every response :)

  • How many years have you worked as a BA?

  • Have you worked for any product companies as a BA role similar to Smarter Contact?

  • How many years of work experience do you have with Software as a Service (SaaS)? (minimum 3)

  • Years of experience as a Business Analyst (minimum 3)