Smarter Contact is a rapidly expanding Software as a Service (SaaS) company at the forefront of revolutionizing customer engagement and communication. Our cutting-edge SMS/Voice/CRM platform empowers businesses to connect with their customers in more intelligent and personalized ways.
We are seeking a skilled Business Analyst with deep SaaS/Product Experience.
About you:
Deep SaaS/Product experience with a proven track record of efficiently describing features for developers to grasp. The ideal candidate will possess a blend of business acumen and technological proficiency, enabling them to analyze and translate business requirements into effective solutions.
Requirements:
3+ years of experience in a similar role for a SaaS or Product Company
Experience in writing Epics, User Stories, Use Cases, specifications, and system diagrams;
Experience in writing project documentation such as User Guide, Release Notes;
SDLC knowledge;
Agile methodologies knowledge;
Understanding of software development basics;
Adept UI/UX undertstanding
Problem-solving, attention to detail, fast learning;
Advanced level of English with outstanding communication skills
Responsibilities:
Collaborate with multiple stakeholders to elicit, document, and validate business requirements;
Collaborate with the development & design teams to translate business requirements into technical specifications;
Ensure that the final product meets the business objectives and requirements; Roadmap maintenance;
Contribute to project planning and monitoring to ensure timely delivery of solutions;
Manage change requests and assess their impact on project timelines;
Develop, structure, and organize internal project documentation.
Nice to have:
3+ years of Product Management experience, preferably with a startup or SaaS;
Deep experience building products with an extensive emphasis on UI/UX;
Experience creating and managing comprehensive product roadmaps If you meet ALL of the qualifications, we would love to hear from you.
Questions:
What company have you worked in a BA role that was the closest to Smarter Contact? What skills would you bring to a fast growing company like ours? - We read every response :)
How many years have you worked as a BA?
Have you worked for any product companies as a BA role similar to Smarter Contact?
How many years of work experience do you have with Software as a Service (SaaS)? (minimum 3)
Years of experience as a Business Analyst (minimum 3)